Use of this Website is subject to our
“Terms and Conditions”

General Terms & Conditions

1. About The Currency Account

1.1. The Currency Account service is provided by Wirepayer Ltd (Wirepayer), a company incorporated under the laws of England and Wales with Registration No. 07666629. Wirepayer Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for the issuing of electronic money and the provision of payment services with FCA registrations number 900413.

2. Scope of these Terms & Conditions

2.1. These Terms & Conditions govern the opening, use and closure of your account. Together with our Privacy Policy and any other terms and conditions referred to therein, they constitute the legal relationship between you and us. For the use of additional services you may have to accept additional terms and conditions as notified to you when you are ordering or using such services. You are advised to print or download and keep a copy of these Terms & Conditions for future reference. You can always view the current Terms & Conditions on our Website.
2.2. You are also advised to read the answers to the "Frequently Asked Questions" which are published on our Website.
2.3. Depending on the type of account you have, additional terms and conditions may apply as communicated to you at the appropriate time.

3. Your Account

3.1. Your account is an online money account which enables you to buy currency, sell currency, send and receive electronic payments and withdraw currency for Travel money purposes.
3.2. The funds on your account are held in accordance with the Payment Services Regulations 2009 (Reg. No. FRN 563186) for the provision of payment services and the relevant national legislation of the United Kingdom.
3.3. Subject to section 7, the money held on your account does not expire but it will not earn any interest.
3.4. You have the right to withdraw funds from your account at any time. However, you may be required to confirm your identity beforehand. There is no minimum withdrawal amount but the funds on your account must be sufficient to cover any applicable withdrawal fee. You can choose the method of withdrawal when submitting your withdrawal request.
3.5. The Currency Account Service is not a bank account. By accepting these Terms & Conditions you acknowledge that the UK's Financial Services Compensation Scheme (FSCS) does not apply to your account. In the unlikely event that we become insolvent, you may lose the money held in your account. However, we strictly adhere to the legal requirements under the Payment Services Directive 2009 and UK national legislation which are designed to ensure the safety and liquidity of funds deposited in online money accounts. For further information on how we hold customer funds, please contact our support team.
3.6. The money on an account belongs to the person or legal entity which is registered as the account holder. No person other than the account holder has any rights in relation to the funds held in an account, except in cases of succession. You may not assign or transfer your account to a third party or otherwise grant any third party a legal or equitable interest over it.
3.7. Your account may be subject to upload, payment and withdrawal limits, depending on your country of residence, the verification status of your account and other factors used by us to determine such limits from time to time at our sole discretion.

4. Opening Your Account

4.1. In order to use our payment services you must first open an account by registering your details on our Website. As part of the signup process you will need to accept these Terms & Conditions and our Privacy Policy and you must have legal capacity to accept the same. If you order additional services, you may be asked to accept additional terms and conditions.
4.2. If you are an individual, you must be 18 years or older to use our services and by opening an account you declare that you are 18 years or older. This does not apply to products for which we set a different age limit. We may require at any time that you provide evidence of your age.
4.3. You may only open one account unless we explicitly approve the opening of additional accounts.
4.4. You may only open an account if it is legal to do so in your country of residence. By opening an account you represent and warrant to us that your opening of an account does not violate any laws or regulations applicable to you. You shall indemnify us against any losses we incur in connection with your breach of this section.
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
4.6. You may only add payment instruments (such as bank accounts or debit cards) to your account if you are the named holder of that payment instrument. We take any violation of this requirement very seriously and will treat any attempt to add a payment instrument of which you are not the named holder as a fraudulent act.
4.7. If you have any intention to use your account for commercial purposes, you must tell us, even if you use it also for private purposes. If you have stated that you will use your account for private purposes only, you must tell us immediately before, at any point in the future you use it for commercial purposes by contacting Customer Service. You are using your account for commercial purposes if you are receiving payments for or in connection with any business activity. We reserve the right to determine whether, in our reasonable opinion, you are using your account for commercial purposes. If you are in any doubt about whether or not an activity amounts to a commercial activity, you should contact Customer Service.
4.8. You should not use your account for speculative purposes such as by trying to profit from fluctuations in foreign exchange rates and you should tell us if that is your intention.  In such circumstances we reserve the right to close your account immediately and in so doing we shall not be liable to account to you for any gains or losses occasioned by closing your account.
4.9. Within 14 days of the date of opening your account, you may close your account at no cost by contacting Customer Service, however, if you have uploaded funds into your account, you may be required to provide identification documents before being able to withdraw funds. Transactions and fees for transactions undertaken before you close your account (including those transactions that are not revocable and have been initiated but not completed before closure of your account) will not be refunded.

5. Maintaining Your Account

5.1. You must ensure that the information recorded on your account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.
5.2. We may contact you by email or in other ways described in section 18 with information or notices regarding your account. It is your responsibility to regularly check the proper functioning of your email account or other methods of communication that you have registered with your account and to retrieve and read messages relating to your account promptly. We shall not be liable for any loss arising out of your failure to do so.
5.3. Fund uploads, payments received, payments sent and fund withdrawals are displayed in your online transactions history together with the fees charged. Each transaction is given a unique transaction ID and shown in the transaction history. You should quote this transaction ID when communicating with us about a particular transaction. You should check your account balance and transaction history regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Customer Service.
5.4. Subject to the provisions of section 8 below, in order to claim a refund for an unauthorised or incorrectly executed payment transaction on your account you must notify us without undue delay after becoming aware of the unauthorised or incorrect transaction and in any event no later than thirteen (13) months after the debit date of the transaction.

6. Keeping Your Account Safe

6.1. You must take all reasonable steps to keep your account password and PIN safe at all times and never disclose it to anyone. Our personnel will never ask you to provide your password or PIN to us or to a third party. Any message you receive or website you visit that asks for your password, other than The Currency Account website should be reported to us. If you are in doubt whether a website is genuine, you should contact Customer Service. It is advisable to change your password regularly (at least every three (3) to six (6) months) in order to reduce the risk of a security breach in relation to your account. We also advise you not to choose a password that is easily guessed from information someone might know or gather about you or a password that has a meaning. You must never allow anyone to access your account or watch you accessing your account.
6.2. If you have any indication or suspicion of your account, login details, password or other security feature being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your password and PIN. You must contact Customer Service without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of your account, login details, password or other security features. Any undue delay in notifying us may not only affect the security of your account but may result in you being liable for any losses as a result. If you suspect that your account was accessed by someone else, you should also contact the police and report the incident.
6.3. We may suspend your account or otherwise restrict its functionality on reasonable grounds relating to the security of the account or any of its security features or if we reasonably suspect that an unauthorised or fraudulent use of your account has occurred or that any of its security features have been compromised. We will notify you of any suspension or restriction and of the reasons for such suspension or restriction in advance or, where we are unable to do so, immediately after the suspension or restriction has been imposed, unless notifying you would be unlawful or compromise our reasonable security interests. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.
6.4. You must take all reasonable care to ensure that your email account(s) are secure and only accessed by you, as your email address may be used to reset passwords or to communicate with you about the security of your account. In case any of the email addresses registered with your accounts are compromised, you should without undue delay after becoming aware of this contact Customer Service and also contact your email service provider.
6.5. Irrespective of whether you are using a public, a shared or your own computer to access your account, you must always ensure that your login details are not stored by the browser or cached or otherwise recorded. You should never use any functionality that allows login details or passwords to be stored by the computer you are using.
6.6. Additional products or services you use may have additional security requirements and you must familiarise yourself with those as notified to you.

7. Closing Your Account

7.1. You may close your account at any time by contacting Customer Service.
7.2. If your account holds a balance at the time of its closure, we will ask you to withdraw your funds within a reasonable period of time, during which your account will be accessible for the purpose of withdrawing the remaining balance only. After the expiry of this period you will not be able to access your account but you may withdraw any remaining funds by contacting Customer Service and requesting that the funds are sent to you in a manner that is reasonably acceptable to us. You may do so for a period of six years from the date of closure of your account but we suggest that you withdraw your remaining funds as soon as possible as they will not earn any interest while being deposited in your account. Your obligations with regards to keeping your account safe as set out in section 6 shall continue to apply.
7.3. We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorising any withdrawal of your funds, including in relation to returning any funds to you after you have closed your account.

8. Uploading Funds

8.1. You can upload funds by visiting the Website, logging into your account and following the relevant upload instructions. You may be presented with a number of different upload methods, depending on which payment instruments you have added to your account and which payment methods are available in your country of residence. Upload methods are payment services provided by third party financial institutions (for example, the issuer of the payment card you use to upload funds or third party direct banking service providers) and are not part of our service. We do not guarantee the use of any particular upload method made available and may make changes to or discontinue the acceptance of any particular upload method at any time without following the procedure set out in section 18. Notwithstanding section 8.7 below, we shall not be responsible for the upload payment until the uploaded funds are received by us.
8.2. You may be asked to answer security questions or to complete other activities that we may reasonably require to ensure proper authorisation of an upload transaction.
8.3. If you choose an upload method using a payment instrument that may be subject to chargeback rights such as (but not limited to) debit card or direct debit, you declare that you will not exercise such chargeback right other than for unauthorised use of the payment instrument or for a breach by us of these Terms & Conditions which would result in you having a right to a refund of the uploaded amount. Otherwise, you may not charge back any upload transaction or allow a chargeback of any upload transaction for reasons for which we are not responsible including (but not limited to) disputes with merchants for non-delivery of goods or services or insufficient balance on the payment instrument account. We reserve the right to charge you fees and expenses we incur in connection with such chargeback and any action undertaken to challenge the same. We may also charge you a chargeback fee of £35.00.
8.4. If a chargeback or reversal of an upload transaction results in a negative balance in your account, you will be required to repay such negative balance by uploading sufficient funds into your account. Failure to do so is a breach of these Terms & Conditions. Repayment of the negative balance is due immediately without notice. We reserve the right, at any time, to send you reminders or to take other debt collection measures including but not limited to mandating a debt collection agency or solicitors or to pursue the claim in court. We reserve the right to charge you the expenses we reasonably incur in connection with any debt collection or enforcement efforts.
8.5. Uploaded funds will be credited to your account after the funds have been received by us. Some upload transactions, such as those by debit card, direct debit or direct banking will be credited to your account immediately, but are subject to reversal in case the actual funds do not reach us within a reasonable time in which case we will deduct such reversed transaction from the balance of your account. If your account balance is insufficient, we reserve the right to require repayment from you.
8.6. For the purposes of an upload transaction through a payment instrument, we are a payment recipient and not a payment service provider.
8.7. You must not make an upload through a payment instrument if you are not the named holder of that payment instrument. We take any violation of this requirement very seriously and will treat any attempt to use a payment instrument of which you are not the named holder as a fraudulent act. Without prejudice to claiming further damages, if we are required to return funds uploaded from a payment instrument that is not in your name, we may charge an administration fee of £35.00 per upload return.
8.8. Uploads may be subject to upload fees depending on which upload method and payment instrument is chosen. Please see section 13 for details.

9. Sending Payments

9.1. To send a payment we may also ask you additional security questions relating to you or your account.
9.2. Every recipient of a payment you wish to send through us must have valid bank account details.
9.3. When asked to provide the recipient's bank account details, you must take great care to properly type the exact bank details to which you wish to send money.
9.4. Sending payments is subject to fees depending on the type of payment you make and the type of account you hold. Please see section 13 for details.

10. Receiving Funds

10.1. If you receive funds into your account, we will send you a notification email and display the payment in your transactions history. You should regularly reconcile incoming payments with your own records.
10.2. You should be aware that if funds are received into your account this does not necessarily mean that these transactions cannot be reversed. We reserve the right to reverse a payment in case the payer or the payer's bank or payment service provider has charged back or otherwise reversed (or is reasonably likely to charge back or otherwise reverse) an upload or other payment which was used to fund the payment to you.
10.3. The receipt of payments is subject to fees, depending on the type of payment you receive and the type of account you have. Please see section 13 for details.

11. Prohibited Transactions

11.1. It is strictly forbidden to send or receive payments as consideration for the sale or supply of:

• Tobacco products
• Prescription drugs
• Drugs and drug paraphernalia
• Weapons (including without limitation, knives, guns, firearms or ammunition)
• Satellite and cable TV descramblers
• Pornography, adult material, material which incites violence, hatred, racism or which is considered obscene
• Government IDs and licences including replicas and novelty items and any counterfeit products
• Unlicensed or illegal lotteries or gambling services (including without limitation the use of or participation in illegal gambling houses)
• Unregistered charity services
• Items which encourage or facilitate illegal activities
• Prepaid debit cards or other stored value cards that are not associated with a particular merchant and are not limited to purchases of particular products or services
• Third party processing or payment aggregation products or services
• Multi-level marketing, pyramid selling or ponzi schemes, matrix programmes or other "get rich quick" schemes or high yield investment programmes
• Goods or services that infringe the intellectual property rights of a third party.
• Un-coded/miscoded gaming
• Timeshares
• Cryptocurrency purchases

We reserve the right, in our sole discretion, to add categories of prohibited transactions by adding such categories either to these Terms & Conditions or an acceptable use policy published on the Website.

11.2. It is strictly forbidden to make payments to or to receive payments from persons or entities offering illegal gambling services, including (but not limited to) illegal sports betting, casino games and poker games. We may suspend or terminate your account at any time or refuse to execute or reverse a transaction if we believe that you directly or indirectly use or have used your account for or in connection with illegal gambling transactions. Countries where online gambling is illegal include the United States of America, Turkey, China, Malaysia and Israel. This list is not exhaustive and it is your responsibility to ensure that you do not use our services for transactions that may be considered illegal in your jurisdiction.
11.3. You may not use our services if you are residing in any of the following countries: Afghanistan, Cuba, Iran, Myanmar, Nigeria, North Korea, North Sudan, Somalia, South Sudan, Syria or Yemen. This list is not exhaustive and we may in our sole discretion decide to discontinue or restrict our services in other countries at any time and without prior notice. We reserve the right to suspend or terminate your account at any time if we reasonably believe to be required to do so by law or in order to comply with recommendations issued by a relevant government authority or recognised body for the prevention of financial crime.
11.4. It is strictly forbidden to use your account for any illegal purposes including but not limited to fraud and money laundering. We will report any suspicious activity to the relevant law enforcement agency. You are prohibited from using your account in an attempt to abuse, exploit or circumvent the usage restrictions imposed by a merchant on the services it provides.
11.5. You may only accept payments for certain categories of business after approval from us in our sole discretion. Such business categories include but are not limited to:

• the collection of any form of donations or payments to charitable or not-for-profit organisations;
• dealing in natural resources such as jewels, precious metals or stones;
• live streaming
• the sale or supply of alcoholic beverages;
• the sale or supply of dietary supplements and alternative health products;
• any other business category published in an acceptable use policy on the Website from time to time. In case you are in doubt whether your business falls under any of the above categories, you must contact Customer Service. We reserve the right in our sole discretion, to add business categories requiring approval by adding such categories either to these Terms & Conditions or an acceptable use policy published on the Website.

11.6. If you conduct or attempt to conduct any transaction in violation of the prohibitions contained in this section 11 or without the necessary approval under section 11.5, we reserve the right to:

• reverse the transaction; and/or
• close or suspend your account; and/or
• report the transaction to the relevant law enforcement agency; and/or
• claim damages from you; and
• charge you an administration fee of up to £150.00 in case we apply any of the above.

11.7. It is your and not our responsibility to ensure that you only send payments to or receive payments from persons or entities for the sale or supply of goods and services that you may provide or receive in compliance with any applicable laws and regulations. The mere fact that a person or entity accepts payments through us is not an indication of the legality of the supply or provision of their goods and services. If you are in doubt as to the legality of a supply or purchase, you should not continue with your payment.

12. Withdrawing Funds

12.1. You can request a withdrawal of all or part of the funds held in your account at any time. To do this you must log into your account and select a withdrawal method and enter the amount to be withdrawn. Withdrawal methods are payment services provided, at least in part, by third party financial institutions (for example, the bank where you hold a bank account). We do not guarantee the availability of any particular withdrawal method and may make changes to or discontinue a particular withdrawal method at any time without following the procedure set out in section 18 as long as there is at least one withdrawal method available to you. Where the withdrawal payment is received by you through the involvement of a payment service provider (such as the bank where you hold a bank account), we shall not be responsible for the withdrawal payment once the withdrawn funds are received by your payment service provider.
12.2. Withdrawals are subject to withdrawal fees depending on which withdrawal method and payment instrument is chosen. Please see section 13 for details.
12.3. For the purposes of a withdrawal transaction, we are a payer and not a payment service provider.
12.4. You must ensure that the payment details you enter when withdrawing funds are correct and complete. We will not be liable for withdrawn funds being sent to the wrong payment instrument where this is due to you providing incorrect payment details. When withdrawing to a bank account, you must ensure that the account number, sort code, IBAN and/or BIC/SWIFT are correct. If you have withdrawn funds to the wrong payment instrument, you may request that we assist you in reclaiming the funds, however, we will charge you an administration fee of up to £35.00 for doing so and we cannot guarantee that the reclaim efforts will be successful.

13. Fees

13.1. Fees depend on whether you are using your account for personal or commercial purposes.
13.2. Transaction related fees can be viewed at any time in the "Fees" section of our Website. Additional fees apply to accounts used for commercial purposes in accordance with the applicable terms and conditions referred to in section 4.7 above. You should print or download and keep a copy of the "Fees" section together with a copy of these Terms & Conditions. For clarity, the "Fees" section forms part of these Terms & Conditions. Fees are subject to change in accordance with section 17. Under certain circumstances we may charge additional fees as set out in sections 8.3 ,11.6 and 13.4.
13.3. Our fees are expressed as a fixed amount. If fees are deducted from a balance or a transaction denominated in a different currency, the fee amount will be converted into an equivalent fee in that other currency based on The Currency Account exchange rates applicable at the time and then deducted.
13.4. If you do not use your account to make a withdrawal either by International/Domestic payment, Travel money or other payments service provided by us within a period of twelve consecutive months your account will be regarded as dormant and a fee of £24 (or its equivalent in another currency) will be payable. That fee will be deducted from your account balance where funds are available. For each subsequent twelve month period where the account remains dormant a further £24 fee will be deducted until the account is closed or activity recommences on the account or the balance of the account is reduced to zero. Once the balance of a dormant account has reduced to zero, we will not deduct further charges from the dormant account. A dormant account will not incur a negative balance as a result of the deduction of this charge. This fee is to cover our costs of account maintenance and maintaining records of the remaining balances of funds. We reserve the right to close a dormant account with a zero balance.
13.5. Fees payable by you will be deducted from your account balance and you hereby authorise us to do the same. Transaction fees will be charged when the transaction is executed. If your account balance is insufficient to cover the fees, we may refuse to complete the order. Reversal or chargeback fees will be deducted when incurred.
13.6. If the deduction of fees results in a negative account balance, you will be required to repay such negative balance by uploading sufficient funds into your account. Failure to do so is a breach of these Terms & Conditions. Repayment of the negative balance is due immediately without notice, however, we reserve the right at any time to send you reminders that you need to upload funds or to take other debt collection measures including but not limited to instructing a debt collection agency or solicitors or to pursue the claim in court. We reserve the right to charge you expenses we have reasonably incurred in connection with any debt collection or enforcement efforts.

14. Your Data

14.1. The processing of your data is governed by our Privacy Policy which can be found on our Website. By accepting these Terms & Conditions, you also agree to the terms of our Privacy Policy. You should print and keep a copy of the Privacy Policy together with these Terms & Conditions.

15. Liability

15.1. In case of an unauthorised order or an order that was incorrectly executed due to an error by us, we shall at your request immediately refund the payment amount including all fees deducted therefrom. This shall not apply:

15.1.1. where the unauthorised payment arises from your failure to keep the personalised security features of your account safe in accordance with section 6 in which case you shall remain liable for the first £50.00 (or currency equivalent)unless section 15.1.3 applies;
15.1.2. if you fail to notify us without undue delay of any loss of your password or other event that could reasonably be expected to have compromised the security of your account after you have gained knowledge of such event in which case you shall remain liable for losses incurred up to your notification to us;
15.1.3. in case the transaction was unauthorised but you have compromised the security of your account with intent or gross negligence in which case you shall be solely liable for all losses; or
15.1.4. you fail to dispute and bring the unauthorised or incorrectly executed transaction to our attention within 13 months from the date of the transaction.
15.2. Section 15.1.1 shall not apply to transactions made after you have notified us in accordance with section 6.2 in which case we shall remain liable and refund any unauthorised transaction immediately to you.
15.3. Without prejudice to the foregoing, you are asked to check the transactions history of your account regularly and frequently and to contact Customer Service immediately in case you have any questions or concerns.
15.4. In case of any incorrect or misdirected payment, we shall take reasonable measures to assist you with tracing and recovering such payment.
15.5. Subject to the foregoing, we shall not be liable for any disruption or impairment of our service or for disruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, provided that such disruption or impairment is due to abnormal and unforeseeable circumstances beyond our reasonable control or the control of the intermediary affected.
15.6. We shall not be liable for any indirect or consequential losses including but not limited to loss of profit, loss of business and loss of reputation. We shall not be liable for any losses arising from our compliance with legal and regulatory requirements.
15.7. Nothing in these Terms & Conditions shall operate to exclude liability for death or personal injury due to negligence or for fraud or fraudulent misrepresentation or for any statutory liability that cannot be excluded or amended by agreement between the parties.
15.8. Our obligation under these Terms & Conditions is limited to providing you with an online account and related payment services and does not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by others.
15.9. We shall not be liable for the assessment or payment of any taxes, duties or other charges that arise from the underlying commercial transaction between you and another customer or external parties.
15.10. Indemnification/reimbursement. You agree to defend, reimburse or compensate us and hold us and our other companies in our corporate group harmless from any claim, demand, expenses or costs (including legal fees, fines or penalties) that we incur or suffer due to or arising out of your or your agents' breach of these Terms & Conditions, breach of any applicable law or regulation and/or use of the services. This provision shall survive termination of the relationship between you and us.

16. Termination and Suspension

16.1. We may terminate your account or any payment service associated with it by giving you one months' prior notice. You may terminate your account with us at any time. Different termination provisions may apply if you use your account for commercial purposes as set out in section 4.7 above.
16.2. Together with a termination notice or at any time thereafter we may give you reasonable instructions on how to withdraw remaining funds.
16.3. If your account is subject to a reserve, termination of your account will not affect our right to hold the reserve and to make deductions therefrom for the time agreed.
16.4. We may at any time suspend or terminate your account without notice in case:
16.4.1. you breach any condition of these Terms & Conditions or any other condition applicable to specific services covered by separate terms and conditions;
16.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
16.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.
16.5. We may suspend your account at any time if:
16.5.1. we reasonably believe that your account has been compromised or for other security reasons; or
16.5.2. we reasonably suspect your account to have been used or is being used without your authorisation or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.

17. Changes to these Terms & Conditions

17.1. These Terms & Conditions and any additional terms and conditions that may apply are subject to change. Changes will be implemented with prior notice from us under the procedure set forth in this section.
17.2. We shall give notice to you of any proposed change by sending an email to the primary email address registered with your account.
17.3. The proposed change shall come into effect two (2) months after the date of the change notice, unless you have given us notice that you object to the proposed changes before the changes come into effect. Changes that make these Terms & Conditions more favourable to you shall come into effect immediately if so stated in the change notice. Changes to exchange rates shall come into effect immediately without notice and you shall not have the right to object to such a change.
17.4. Pricing for transactions, as detailed on the Fees page or our website, may be changed from time to time without prior notification.
17.5. If you object to the changes, they will not apply to you, however, any such objection shall constitute a notice by you to terminate and close your account. Your account will be closed in accordance with the provisions of section 7 above.

18. How We Communicate

18.1. We usually communicate to you via email. For this purpose you must at all times maintain at least one valid email address in your account profile. You are required to check for incoming messages regularly and frequently. Emails may contain links to further communication on our Website. Any communication or notice sent by email will be deemed received by you on the same day if it is received in your email inbox before 4.30 pm on a Business Day. If it is received in your email inbox after 4:30pm on a Business Day or at any other time, it will be deemed received on the next Business Day.
18.2. Where legislation requires us to provide information to you on a durable medium, we will either send you an email (with or without attachment) or send you a notification pointing you to information on our Website in a way that enables you to retain the information in print format or other format that can be retained by you permanently for future reference. You are required to keep copies of all communications we send or make available to you.
18.3. You can request a copy of the current Terms & Conditions or any other contractual document relevant to you by contacting Customer Service.
18.4. In order to view emails you may need a computer with emails software that can display emails in HTML format. We may also send you attachments in Adobe Systems Inc.'s Portable Document Format (PDF), for which you need Adobe's Acrobat Reader, which can be downloaded for free at
18.5. We will never send you any emails with executable files attached or with links to any executable files. If you receive any email with such attachments, you should delete the message without clicking on the attachment. If you are unsure whether a communication is originating from us, please contact Customer Service.
18.6. We will communicate to you in English and will always accept communications made to us in English.
18.7. Apart from communicating via email, we may contact you via letter or telephone, where appropriate. If you use any mobile services, we may communicate with you via SMS. Any communication or notice sent by post will be deemed received three days from the date of posting for UK post or within five days of posting for international post. Any communication or notice sent by SMS will be deemed received the same day.
18.8. You may contact us at any time by sending a message to Customer Service via the "Email Support" facility on our Website.

19. Complaints

19.1. Any complaints about us or the services we provide should be addressed to us in the first instance by contacting Customer Service. You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query. We send you a complaint acknowledgement by post or by email within 48 hours of receiving your complaint in accordance with our complaints procedure. You may request a copy of our complaints procedure at any time by contacting Customer Service.
19.2. We endeavour to provide you with an answer or resolution to your complaint within the timeframes as outlined by the Financial Ombudsman Service. Should this not be possible due to unforeseen circumstances or lack of information, we will contact you.
19.3. If your complaint is not resolved to your satisfaction, you may contact the Financial Ombudsman Service at Exchange Tower, London EC14 9SR, United Kingdom. For additional contact details you may visit the website at

20. Miscellaneous

20.1. No person other than you shall have any rights under these Terms & Conditions and the provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded.
20.2. Your account is personal to you and you may not assign any rights under the Terms & Conditions to any third party.
20.3. Your account is operated in the United Kingdom and these Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute under these Terms & Conditions or otherwise in connection with your account shall be brought exclusively in the courts of England and Wales except where prohibited by EU law.
20.4. If any part of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Terms & Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

21. Definitions

Various terms in these Terms & Conditions have a defined meaning as follows:

• "Business Day" means any day other than a Saturday or a Sunday or a public or bank holiday in England;
• "Customer Service" means our customer service, which you can reach by sending a message through the "Contact Us" facility on the Website;
• "Fees" shall mean the charges payable by you to us for using our services;
• "Financial Ombudsman Service" shall mean the services provided by the United Kingdom Financial Ombudsman Service, details of which can be found at and who can be contacted at The Financial Ombudsman Service, Exchange Tower, London EC14 9SR, United Kingdom;
• "FCA" means the Financial Conduct Authority of the United Kingdom whose address is 25 The North Colonnade, Canary Wharf, London E14 5HS, United Kingdom; further information on the FCA can be obtained on the FCA's website at;
• "Privacy Policy" is the policy governing the processing of personal data which is available on the Website, as may be amended from time to time;
• "Wirepayer" shall mean Wirepayer Ltd. (registered number: 07666629) whose registered office is at 66 Prescot Street, London, E1 8NN;
• "Account" shall mean the account you open and maintain through The Currency Account Website;
• "The Currency Account Website" or "Website" shall mean the website available at;
• "Terms & Conditions", shall mean these Account Terms & Conditions, published on the Website and as may be amended from time;
• "We", "us", "our" shall mean Wirepayer Limited.;
• "You", "your" shall mean you, the natural person or legal entity in whose name the account is opened and maintained;
Travel Money Terms & Conditions
This section sets out the terms and conditions under which The Currency Account supplies Travel Money. By using this Service, you acknowledge that you have read and understood these terms and conditions, and agree to be bound by them. If you do not understand and/or agree to these terms and conditions do not place an order with us as by placing an order with us you are indicating your acceptance to these terms. These terms and conditions shall apply to all travel money contracts formed between you and us to the exclusion of any other terms and conditions you may seek to impose or incorporate, or which are implied by law or otherwise unless each of you and us agree, in writing, to vary these terms and conditions and confirm, in writing, the variation.


'Business Days': means from 9.00 am - 5.00 pm Monday - Friday (inclusive) save for any public bank holidays in England and Wales;

'Contract': means the formal contract entered into between you and us, created upon our acceptance of your order in accordance with clause 3.2;

'Consumer': means a person who is not acting in a business capacity;

'Cooling Off Period': means the period set out at clause 4.1;

'Service': means the travel money purchased by you pursuant to the Contract;

'We/us/our': shall mean Wirepayer Ltd as the Service Provider and The Currency Account Ltd as the Programme Manager;

'Website': refers to

'You and/or your': means a person agreeing to these terms and conditions in order to use our Service.


2.1 This Service is only available to individuals aged 18 or older residing in the United Kingdom.

2.2 You may only use this Service for holiday or business travel and not for speculative, investment or any other purpose.

Placing an Order

3.1 You can place an order online by registering with The Currency Account.

3.2 Your order constitutes an offer to us to buy the Service. All orders are subject to our acceptance. Please read clause 3.8 for details of how we may accept your order.

3.3 Orders placed will be rounded up or down to the nearest currency note. We are unable to supply foreign coins. Currency availability may be subject to monetary limits, currency exchange restrictions and to you complying with Anti-Money Laundering regulations. This means that we may require you to produce additional identity and proof of address documents and reason for cash withdrawal.

3.4 When placing an order, you warrant to us that the information that you provide to us is true and accurate in all respects, that you will not withhold any material information from us and you will provide us with any information that we may reasonably require. Providing incorrect and/or inaccurate information may lead to the Services not being provided to you and we shall not be held responsible for this.

3.5 The minimum order value is £10/€10/$10; a minimum fee of £15 applies and this will be stated clearly during the transaction. (We reserve the right to amend the minimum order values at any time at our discretion without notice, and without liability to you).

3.6 The maximum order value is £2,400 or currency equivalent as specified on the Fees Page. (We reserve the right to amend the maximum order values at any time at our discretion without notice, and without liability to you).

3.7 You can only place a maximum order value of £2,400 currency equivalent per order. Maximum of 3 orders per day for delivery. Any additional orders you place will be processed at our discretion on another delivery date.

3.8 Once the order is submitted, an automatic acknowledgment email will be sent to the email address provided by you, detailing the order reference number. This confirms our acknowledgement of your order but this shall not constitute our acceptance of your order. Acceptance of your order shall be the earlier of:

3.8.1 an email dispatch confirmation that the Service is to be provided, if one is sent; and

3.8.2 the provision of the Service

3.9 If at any time we suspect that an order has been placed fraudulently, we may cancel the order at any time and without notice to you.

Cancellations (including cancellation of your holiday or business trip)

4.1 You cannot amend or cancel an order after it has been placed and confirmed by us.

4.2 You acknowledge and agree that we can refuse / cancel your order at any time, for any reason, at our absolute discretion in which event we shall refund the money back to your account.

4.3 Only under exceptional circumstances (and at our sole discretion) may an order may be cancelled, but this will be done with an administration fee of £35

4.4 If you are in breach of these terms and conditions and if capable of being rectified and after receiving notice, you do not rectify the breach within a reasonable time, we may cancel your order.

4.5 We may also terminate an order if we are required to do so through instruction of any law enforcement agency or regulatory body. In this case we may retain all or any of your money if we are required to do so by law and then deal with it as ordered by a court or other body of competent jurisdiction.


5.1 A handling fee will be charged for the Travel Money delivery service. This will be specified at the time of ordering on the platform.

5.2 Additional charges will apply for Saturday delivery.

Available Funds

6.1 You will need to load your account with Sterling funds and exchange to the currency you require before you can request a foreign currency travel money order.


7.1 You can find out the status of your order at any time by emailing our Customer Services team. Details can be found on the "Contact Us" Page

7.2 Your order can only be delivered to your residential address. Orders cannot be delivered to any other address, including work addresses.

7.3 All orders are sent by Royal Mail Special Delivery (unless you are advised otherwise). A signature will be required on delivery. That signature will represent proof of delivery.

7.4 Your order is subject to Royal Mail's Special Delivery terms and conditions (a copy of which is available from Royal Mail upon request at If you click on this link you will leave our Website and our privacy policy and terms and conditions will no longer apply. This link is provided for your information only. We have no control over the contents of Royal Mail's website or resources and accept no responsibility for them or for any loss or damage that may arise from your use of Royal Mail.

7.5 The following earliest dispatch times will apply if you opt for the standard, next Business Day delivery:

Order placed and payment received

Order Dispatch

Before 1pm Monday to Friday

Same Business Day

After 1pm Monday to Friday

Following Business Day

After 1pm Friday and over the weekend


The dispatch schedule is subject to variation for public holidays. During these periods, information about revised delivery times may be posted on the Website

7.6 Your order should reach you the next Business Day before 2.00pm. You should inform us of any problems with the delivery of your order within one Business Day so that they can be remedied for you. Claims may be reduced or rejected if we have not been notified within this timescale.

7.7 You should check the amount of travel money received against the order and report any discrepancies to the Company within 24 hours of receipt. Upon being notified we will conduct a full investigation into the discrepancy claim and advise the outcome within five Business Days. We cannot be held liable for any discrepancies that are not reported within 24 hours of receipt.

7.8 We will not be liable for any losses or expenses arising from late or non-delivery by Royal Mail. If Royal Mail fails to deliver your order, including the loss of your order, or if an order is fraudulently accepted by anyone unbeknown to you, then we will investigate the non-delivery of your order. If you claim your order has not been delivered but Royal Mail can provide evidence that your order has been signed for and delivered in accordance with their terms and conditions relating to Special Delivery™, a crime reference number must be sought by you to support your claim. Some investigations can take up to 25 Business Days before knowing if we can offer you a full refund or not. In some circumstances, we may be able to offer you a full refund of your money sooner but in all circumstances, the earliest a refund can be given will be after 10 Business Days of dispatch.

7.9 You must refuse to accept any packages which appear to have been tampered with or damaged during transit by Royal Mail. Should you sign for a package which has been damaged or tampered with, we will not accept any responsibility for any financial loss.

7.10 We advise you to place your order at least 3 Business Days before it is required, as we cannot offer you any alternative arrangements at short notice if your order is delayed in transit for whatever reason.

7.11 Royal Mail may not be able to deliver to certain areas in the United Kingdom. Information of such areas can be viewed on Royal Mail's website at If you click on this link you will leave our Website and our privacy policy and terms and conditions will no longer apply. This link is provided for your information only. We have no control over the contents of Royal Mail's website or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of Royal Mail.

Import and Export Restrictions

8.1 You must independently check the relevant currency restrictions applicable in different countries. We are not responsible for any currency restrictions applicable outside of England. Please contact the relevant authorities of the country concerned before placing your order with us. We will not be liable for any breach of laws outside of England.


9.1 If we are in breach of our obligations under these terms and conditions, we will only be liable to you for the direct losses that you incur. Direct losses mean the value of the currency you wish to order from us, pursuant to purchase by you.

9.2 We will compensate you based on a reasonable pre-estimate of the loss you suffer resulting from such breach. Our maximum liability to you in respect of each order will be to refund the total value of the order.

9.3 We will not be liable to you for any losses that we could not reasonably be expected to foresee or to occur or for any loss of profits, loss of opportunity, loss or waste of time, loss of anticipated savings, loss of business, consequential or special loss.

9.4 We will not be liable for any failure on the part of Royal Mail or any other carrier we may use to send your order.

9.5 Neither we nor you will be responsible to the other if the failure to comply with any of these terms and conditions is:

(a) due to unforeseeable circumstances beyond our/your control, such as war, riots, the consequences of which would have been unavoidable despite reasonable efforts to the contrary;

(b) due to any governmental or court order or any other legal obligation.

9.6 You will compensate us for losses caused to us as a result of your fraudulent conduct or if you breach these terms and conditions. The amount paid by you under this condition will represent a reasonable assessment of our losses. The protection provided by you under this condition will not apply if we deliberately or negligently caused the loss.

9.7 Nothing in these terms and conditions shall exclude our liability for:

9.7.1 death or personal injury caused by our negligence;

9.7.2 fraud or fraudulent misrepresentation; or

9.7.3 any other matter for which it would be illegal for us to exclude or limit our liability.
Currency Balances and Foreign Exchange Terms & Conditions
Thank you for using our currency services which are governed by these Terms & Conditions. Please read them carefully.

1 You acknowledge and agree that unless otherwise agreed in writing by you and The Currency Account any currencies you hold in your account shall be held in bank accounts maintained by and in the name of, Wirepayer Limited and at the financial institution or institutions of Wirepayer Limited's choice and that balances shall be combined with the funds of other customers of Wirepayer Limited. You acknowledge that The Currency Account may, in its sole discretion, limit the number of balances that you may hold, maintain or acquire.

2 Your access to The Currency Account exchange rates shall be through the use of your log in details including password and PIN. All electronic communications, transmissions, instructions, information, processes, data, orders or other communications received through the system, or via email which The Currency Account reasonably believes originated from the email address registered to your Account, whether entered by you or another person, may be relied upon by The Currency Account as a valid and authentic communication from you and, where applicable, as authority to enter into Transactions with you. You acknowledge and agree that such electronic communication will be binding on you, shall constitute your electronic signature and will be given the same legal effect as a written and signed paper communication. You agree that such form of electronic communication is valid and you will not contest the validity of the electronic records or any paper or electronic copies of such electronic records, absent proof of altered data or tampering.

3 The Currency Account will make available to you, via the system, the Exchange Rates at which there is an offer to enter into Trades. Each Exchange Rate is valid only on the exact date and at the exact time that such Exchange Rate is presented to you. You acknowledge that in a rapidly changing market the Exchange Rate presented to you on the system may no longer remain in effect at the time your Order is executed at the server and you agree that any Trade resulting from the execution of such Order shall be at the Exchange Rate in effect at the time such Order is executed at The Currency Account's server. The Currency Account makes no warranty, express or implied, that the Exchange Rates represent exchange rates available elsewhere in the market.

4 Subject to your Account having sufficient balances, The Currency Account will use reasonable commercial efforts to execute any Order you submit to The Currency Account through the system, in accordance with its terms and at the prevailing Exchange Rate at the time such Order is received at the server. The Currency Account will have no obligation to execute any Order.

5 Spreads may widen or narrow at any time. You acknowledge that markets are not static and changes in such markets, news announcements, political events and periods of low liquidity, may result in widened Spreads. You acknowledge that Spreads may widen at any time and there is no limit to how wide the Spread may be.

6 In the event of a market disruption, closure, or Force Majeure, The Currency Account may do one or more of the following:

• Halt access to the system
• Prevent you from making a Transaction;
• Refuse to accept any Order that has not been executed

Following any such event, when pricing resumes, you acknowledge that Rates may differ significantly from those Rates that were available prior to the halt in trading.

7 Reversing and Amending Transactions:
7.1 The Currency Account reserves the right to take corrective action for Invalid Transactions as permitted by law or regulation, including, without limitation, the right to reverse or amend:

• any Invalid Transaction; or
• any or all Trades executed subsequent to the execution of an Invalid Transaction and prior to The Currency Account's corrective action.

In the event that The Currency Account reverses or amends any Trade, The Currency Account shall use reasonable commercial efforts, where possible, to restore your Account to the status it would have had if such Invalid Transaction had not been executed, or had been correctly executed, as the case may be. The fact that The Currency Account has confirmed any Trade(s), shall not act as a bar to prevent The Currency Account from taking corrective action to reverse or amend such Trade(s).

7.2 Notwithstanding anything to the contrary in this Agreement and to the maximum extent permitted by law, The Currency Account will not be liable to you for any loss or damage you may suffer or incur as a result of:

• The Currency Account's refusal to execute any Transaction;
• any Account adjustment (including without limitation, the reversal or amendment of any Transaction);
• any failure, delay or error in executing or confirming any Transaction; or
• The Currency Account exercising or failing to exercise its rights under this Agreement

Weekend Trading

During the weekend you may not be able to exchange currency at the usual preferential spreads as the global financial markets close. Spread will typically widen.